Top End Seafaris

Terms and Conditions

Booking Policy

  • 30 % deposit to lock in a charter
  • Balance due 90 days prior to the charter

Cancellation Policy

  • Bookings Cancelled outside 90 days incur a 30% charge of booking cost.
  • Bookings Cancelled between 90 – 60 days of charter date incur 75% charge of booking cost.
  • Bookings Cancelled inside 60 days of charter date incur 100% charge of booking cost.

Deposits are non-refundable. However, you can transfer the date of your trip if there is a legitimate reason, and we are notified of the request in writing more than 90 days prior to departure for the trip. Please note that if you cancel or want to move your trip within 90 – 61 days prior to the trip you will be liable for 75% of the price of the trip, less than 60 days prior to the day of departure, for any reason at all, you will be liable for the full price of the trip. It is unlikely that we will be able to fill the vacant position at such short notice, and this is the reason for this policy.

COVID Cancellations

Should you be unable to take your trip due to COVID-19 we will work with you to reschedule your trip to another time.

Possible COVID-19 cancellation reason could include:- flight cancellations due to COVID-19, your suburb/region being identified as a HOTSPOT and 14 day self-quarantining being enforced if you travel, COVID-19 diagnosis, self-quarantining directive.

Travel insurance

We recommend that all customers take out travel insurance for their trips. In the event that a trip is cancelled or rescheduled due to unforeseen weather-related circumstances, we cannot accept responsibility for any loss of trip costs, airfares, lost holiday time or any other financial consequences as a result of the booking. We make every effort to conduct all trips on time and to the proposed itinerary, however we are unable to take you fishing in the event that a tropical cyclone warning or a strong wind warning is issued by the Bureau of Meteorology for all or part of your trip, in the event of any other natural disaster that prevents us from running your trip, or if wind speeds exceed the safe operating limits specified for our operation by the Australian Maritime Safety Authority. Financial consequences of any fishing time that is missed and any travel connections or accommodation bookings that need to be changed as a result of these unforeseen weather events, is to be claimed on travel insurance. Cancellations are exceptionally rare, but we believe travel insurance is a wise investment. It is a condition of booking that you agree to take out some type of travel insurance to cover any unforeseen weather events. Before taking any travel insurance from any company, please read the full product disclosure statement and be satisfied that the policy provides you with appropriate cover for fishing in Australian domestic waters, as well as sufficient cancellation coverage for the trip and your travel expenses.

Medical evacuations

We are able to evacuate people from the remote areas we visit through Careflight and government rescue operations. It is our understanding that medical evacuations for Australian Citizens that are coordinated by Careflight are free of charge, but we would advise that your travel insurance policy include provision for evacuations if required. Medical evacuations for non-Australian citizens are not covered by our Government. Please ensure that your travel insurance covers medical evacuation if you are not an Australian citizen. Please note that all guests, Australian or non-Australian, would be liable for the cost of a medical evacuation requested through our transfer providers.

Medical requirements

We must be notified of any medical conditions/requirements that we need to be aware of. It is assumed that guests with existing medical conditions have been deemed fit and able to participate in a long range remote fishing trip by a registered medical practitioner. You are responsible for bringing any special medication or medical equipment you may need onboard with you. Please make sure that you make our crew aware of any actions they may need to take to assist you in an emergency.

Security

We ask that each guest is responsible for the security of their own belongings. We aim to provide the safest environment possible and we ask that all guests respect the belongings and privacy of others whilst onboard.

Weather cancellations and delays

Cancellations/delays due to weather are at the discretion of the skipper of Tropic Paradise and the owners of the vessels involved in the trips. Guests will be notified as soon as possible regarding any delays or cancellations due to weather. In the event that a trip is cancelled or delayed, due to a strong wind warning, tropical cyclone warning or other natural disaster, or other weather conditions that exceed our operational safety limits, the travel insurance you have taken out will need to cover cancellations or reductions in trip length, any rescheduling of flights and accommodation. Top End Seafaris does not offer a trip refund for weather-related delays, cancellations, or reductions in trip length, but we will do everything possible to ensure that you have everything you need to make a claim on your travel insurance. You will be able to use the invoices issued at the time of your booking to claim back the relevant amount from your trip, including transfer costs, on your travel insurance policy.

Safety

Tropic Paradise is a 65ft aluminium catamaran that was completed in 2002. The boat has been purpose built for our charter work, and offers you a very comfortable platform from which to enjoy your trip.

We take your safety very seriously in the remote environments we operate. Please advise us if you have any medical conditions which we need to be aware of. We also ask that you tell us of any allergies or food related issues so we can cater accordingly. Please advise us of this well in advance of your trip. If there is a chance that you may require an EPIPEN in the event of an allergic reaction, please make sure you bring one with you, and that you alert our crew as to its location and use.

During the course of your trip you will need to be able to climb from the mothership onto any smaller vessels. This is not at all difficult, and assistance is always provided by the crew, but we do ask that you take extreme caution when moving from one vessel to another. Just follow the instructions from the crew when boarding and disembarking vessels, and always take your time and ensure a good safe footing. We have an AMSA required medical kit onboard and our crew are trained in First Aid. However, we need you to be aware that you are travelling to a remote location and while we have taken every step to ensure your safety, there are still risks involved with being in a remote location, should a medical emergency occur. When joining one of our fishing trips, you agree to absolve Top End Seafaris and its employees/crew of any liability for any harm that may come to you as a result of this trip. Top End Seafaris always takes its duty of care to each and every guest very seriously, but it must be accepted that risks still exist, and by joining one of our trips you formally agree to absolve Top End Seafaris of any legal liability for any injury, harm or other incident that may occur as a result of one of these trips. By joining one of our trips, you also agree to adhere strictly to all safety procedures and instructions given by the skipper and crew at all times.

Rubbish disposal

All garbage will be disposed of according to our onboard guidelines, and nothing is to be thrown over the side of any vessel while in these pristine areas.

Smoking

Smoking is permitted on the mothership, as per crew instructions. We are very strict on the enforcement of where you can smoke, as we usually have a large amount of fuel stored around the vessel and hot ash poses a major safety hazard near fuel breathers.

Meals

All meals onboard Tropic Paradise are catered for by our chef. If you have any food allergies, or any special dietary requirements we need to be notified of them at least 6 weeks prior to departure for your trip, otherwise we cannot guarantee that we can accommodate these special requirements.

Alcohol

Alcohol requirements are on a BYO basis, please let us know your requirements and we can arrange to have it onboard for your arrival.

Clothes washing service

We can wash a small number of clothes onboard at a small fee per load. We do have to make our own water and therefore we do need to limit the washing of clothes.

Tipping the crew

While it is not expected or required, if you feel that any member of the crew, or the crew as a whole, have provided you with a level of service worthy of a tip, then please feel free to do so. The amount of the tip is at your discretion, but we usually tell people to do the same as they might do in a restaurant. Tips can be given to individuals or to the skipper, and will be shared between the entire crew

Looking to go on a fishing adventure?

Postal

PO Box 1026,
Howard Springs,
NT 0835

contact

P: +61 488 084 236

E: Info@topendseafaris.com.au

Our address

Top End Seafaris
Duck Pond, Francis Bay Drive
Darwin NT 0800

Postal address

PO Box 1026,
Howard Springs,
NT 0835

Phone

+61 0488 084 236